by Jacqueline Ballard
I began article writing many years ago when a friend came to me and asked me to help him develop content for his website. He is "old school." Though extremely well-versed in technology, he believes in sitting down to talk and taking the time to connect--without a phone or Facebook. He explained that he recently had a competitor to contend with, one that was eating into his Adwords budget and making an inferior product. He wanted to create content that would explain how his product differed from his competitor, and how both the quality and the customer service he offered were far superior.
I began article writing many years ago when a friend came to me and asked me to help him develop content for his website. He is "old school." Though extremely well-versed in technology, he believes in sitting down to talk and taking the time to connect--without a phone or Facebook. He explained that he recently had a competitor to contend with, one that was eating into his Adwords budget and making an inferior product. He wanted to create content that would explain how his product differed from his competitor, and how both the quality and the customer service he offered were far superior.
We sat down one evening to troubleshoot
and create solutions. As he spoke, he told me in detail about the long road
that he had taken to create his product, build his brand, and learn the details
and demographics of his customer base. When he guided me through the research
and production process, the years of searching for the right materials and
equipment, it was compelling.
The driving force behind his vision was
the simple fact that people needed what he was making. New clients were willing
to work with him, giving him to time perfect the design and patiently waiting
on their product because they had such faith in what he was creating.
The near misses, the seven-day work
weeks, and the sleepless nights resulted in a gorgeous product that only two
companies in the world make--one being considerably better than the other. The
stories that he has to share detail every step of the research and design
process. It's reading those stories that builds credibility and respect from
both prospective and present clients.
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